If you realize that part of the process of doing this work from the perspective of a person in power means you will make mistakes, and that is normal, that can help the situation.

So, what happens after you make a mistake?

You have to apologize.

And one of the most important things you can do as an ally is learning to apologize well.

Social media moderation is a hard job. And it is a hot topic, as well. It comes up nearly every time I run a workshop, and I’ve covered it a few times as well, such as in the Music Gear Bechdel Test. It is a frequent conversation on Mid-Riff, as well.

Clearly, people want some guidelines on how do this effectively and equitably. So, who am I to deny them?

While you are small and this requires systemic change— even as a small company, you can make an impact and influence others in the industry.