What's harder to learn-- how to talk to people, or the difference between a single-coil and a humbucker?

When hiring, employers often put so much emphasis on technical understanding that they often forget the importance of actually being able to make a positive connection with their customers and other employees.

I know a lot of companies have these positive intentions. But pushing off the work can come back to bite them and the longer they wait to make change, the harder it becomes because the systems that led to the change are all the more ingrained.